FAQ

Creating an account at Doctor Spins Casino is quick and straightforward. Simply visit our website and click the 'Sign Up' or 'Register' button at the top of the page. You'll need to provide some basic information including your email address, create a username and password, and verify that you're of legal gambling age. The entire process takes just a few minutes. After submitting your information, you'll receive a verification email. Click the link in that email to activate your account, and you'll be ready to make your first deposit and claim your welcome bonus of 500% up to $2,500 plus 50 free spins on Gates of Olympus Slots.

Doctor Spins Casino offers an impressive welcome package for new players. When you make your first deposit of at least $20, you'll receive a 500% match bonus up to $2,500 plus 50 free spins on Gates of Olympus Slots. For your second deposit, you can claim a 250% bonus up to $1,250 plus an additional 50 free spins. These bonuses give new players a significant boost to their bankroll, allowing for extended gameplay and more chances to win. Remember that all bonuses come with wagering requirements that must be met before withdrawing any winnings. Be sure to read the terms and conditions associated with each bonus offer to understand the playthrough requirements and any game restrictions.

At Doctor Spins Casino, wagering requirements typically range from 35x to 50x the bonus amount, depending on the specific promotion. For the welcome bonus (500% up to $2,500 + 50 free spins), you'll need to wager the bonus amount 40 times before you can withdraw any associated winnings. For example, if you receive a $100 bonus, you'll need to place bets totaling $4,000 before withdrawing. It's important to note that different games contribute differently toward meeting these requirements: slots usually contribute 100%, while table games like blackjack and roulette may only contribute 10-20%. Always check the specific terms for each promotion, as some bonuses may have time limits (typically 30 days) to complete the wagering requirements. Free spins winnings generally carry a 35x wagering requirement and may have a maximum cashout limit.

Doctor Spins Casino offers a wide range of payment options to accommodate players worldwide. For traditional banking methods, we accept Visa cards and Bank Transfers. E-wallet options include Neteller and Skrill, which provide fast processing times for both deposits and withdrawals. For players who prefer cryptocurrency, we support Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), and Tether (USDT). Regional payment options include Interac for Canadian players, CashtoCode for European players, and Pix for Brazilian customers. All deposits are processed instantly, while withdrawal times vary by method—cryptocurrencies are typically processed within 24 hours, while traditional banking methods may take 3-5 business days. The minimum deposit amount is $20 for most methods, and we support transactions in USD, EUR, and various cryptocurrencies.

Withdrawal processing times at Doctor Spins Casino vary depending on your chosen payment method. Cryptocurrency withdrawals (Bitcoin, Ethereum, Litecoin, Dogecoin, and Tether) are typically processed within 24 hours and often much faster—sometimes within minutes after approval. E-wallet withdrawals through Neteller and Skrill usually take 24-48 hours to process. Bank Transfers and Visa card withdrawals typically take 3-5 business days to reach your account after approval. All withdrawal requests go through a verification process that can take up to 24 hours. To ensure faster processing, make sure your account is fully verified before requesting a withdrawal. The minimum withdrawal amount is $100 for most methods, and there may be weekly or monthly withdrawal limits depending on your player status. Remember that you must complete any bonus wagering requirements before withdrawing related winnings.

Doctor Spins Casino features an impressive collection of over 2,000 games from 30 leading software providers including NetEnt, Betsoft, Pragmatic Play, Playtech, and Microgaming. Our slot selection includes popular titles like A Christmas Carol Slots, Take Olympus Slots, Quest to the West Slots, and Take The Bank Slots. We also offer seasonal favorites like Coins of Christmas Slots. Beyond slots, players can enjoy a comprehensive selection of table games including multiple variations of blackjack, roulette, baccarat, and poker. Our live dealer section powered by Vivo Gaming provides an authentic casino experience with real dealers streaming in HD quality. For players who prefer specialty games, we offer keno, scratch cards, and various arcade-style games. New games are added regularly, ensuring fresh content for our players. Most games are available in demo mode, allowing you to try them for free before playing with real money.

Yes, Doctor Spins Casino is fully optimized for mobile play across all devices including iOS and Android smartphones and tablets. You don't need to download any apps—our mobile casino runs directly in your device's web browser with a responsive design that automatically adjusts to your screen size. The mobile platform offers the same features as the desktop version, including account registration, deposits and withdrawals, bonus claims, and access to customer support. Most of our 2,000+ games are available on mobile, including slots from providers like NetEnt, Betsoft, and Pragmatic Play, as well as table games and live dealer options. The mobile experience is designed to be user-friendly with easy navigation and quick loading times, even on slower connections. Some games may even have special mobile-optimized features that enhance the touchscreen experience.

The Know Your Customer (KYC) verification process at Doctor Spins Casino is a standard security procedure required by regulatory authorities. You'll need to complete this process before making your first withdrawal or when reaching certain deposit thresholds. To verify your account, you'll need to submit copies of: 1) A government-issued photo ID (passport, driver's license, or national ID card); 2) Proof of address dated within the last three months (utility bill, bank statement, etc.); and 3) Proof of payment method ownership (credit card photo showing the first 6 and last 4 digits, screenshot of e-wallet account, etc.). You can upload these documents through your account dashboard under the 'Verification' section. Our team typically reviews documentation within 24-48 hours, and you'll receive an email confirmation once your account is fully verified. This process helps protect against fraud and ensures a secure gaming environment for all players.

Doctor Spins Casino is committed to promoting responsible gambling through various tools and resources. Players can set daily, weekly, or monthly deposit limits directly from their account settings to help manage their spending. We also offer session time limits to help you control how long you play in a single sitting. For players who need a break, we provide self-exclusion options ranging from temporary cooling-off periods (24 hours to 6 weeks) to longer-term self-exclusion (6 months to permanent). Reality checks are available to display notifications about how long you've been playing and your win/loss status. Our website includes a self-assessment questionnaire to help identify potential problem gambling behaviors, and we provide links to professional organizations that offer free counseling and support, including Gamblers Anonymous and GamCare. Parents can also utilize our parental controls to prevent minors from accessing the site. To activate any of these features, please contact our customer support team who are trained to assist with responsible gambling concerns.

Doctor Spins Casino offers 24/7 customer support through multiple channels to ensure you can always get help when needed. The fastest way to receive assistance is through our live chat feature, available directly on our website with typical response times under 2 minutes. For less urgent matters or more complex issues, you can email our support team at support@doctorspinsinfo.com, and you'll typically receive a response within 24 hours. Our support team is knowledgeable about all aspects of our casino operations, including account management, bonuses, payment processing, and technical issues. All support agents are fluent in English, with select agents also able to assist in other languages. Before contacting support, you might want to check our comprehensive FAQ section, which addresses many common questions. For VIP players, we offer dedicated account managers who provide personalized support through direct contact methods.

Yes, Doctor Spins Casino operates under a valid gambling license that ensures our operations meet strict standards for fair play, security, and responsible gambling practices. Our games use certified Random Number Generators (RNGs) that are regularly tested by independent auditors to verify fair outcomes. We employ industry-standard SSL encryption technology to protect all data transmissions between your device and our servers, ensuring your personal and financial information remains secure. Doctor Spins complies with Anti-Money Laundering (AML) regulations and follows Know Your Customer (KYC) procedures to prevent fraud and underage gambling. Our privacy policy, available on our website, outlines how we collect, use, and protect your data in compliance with international data protection laws. We're committed to maintaining the highest standards of security and fair play to provide our players with a safe and enjoyable gaming environment.

Doctor Spins Casino partners with 30 leading software providers to offer a diverse and high-quality game library. Our collection includes titles from industry giants like NetEnt, known for innovative slots with stunning graphics; Betsoft, renowned for their cinematic 3D slots; and Pragmatic Play, famous for high-volatility games with exciting features. We also feature games from Microgaming, Playtech, Play'n GO, and Yggdrasil, ensuring a wide variety of gaming styles. For players who enjoy classic slots, we offer titles from EGT, Amatic Industries, and Merkur Gaming. Our portfolio is regularly expanded with cutting-edge games from innovative developers like Hacksaw Gaming, NoLimit City, and Push Gaming, known for their unique mechanics and high win potential. The live dealer section is powered by Vivo Gaming, providing an authentic casino experience with professional dealers. All our providers are licensed and regulated, with their games regularly tested for fairness by independent auditors to ensure random and fair outcomes.

Doctor Spins Casino occasionally offers no deposit bonus codes to new and existing players. These promotions typically provide free spins or a small amount of bonus cash simply for creating an account or as part of special promotions. To find the latest no deposit bonus codes, check our 'Promotions' page regularly or subscribe to our email newsletter and SMS alerts where we announce exclusive offers. Some no deposit bonuses may be automatically credited to your account during special promotional periods or on your birthday. When using no deposit bonus codes, be aware that they typically come with specific terms and conditions, including wagering requirements (usually between 40x-60x), maximum cashout limits (often capped at $100-$200), and game restrictions. Most no deposit bonuses are valid for 7 days after activation. To redeem a no deposit bonus code, simply enter it in the 'Bonuses' or 'Cashier' section of your account, or provide it to customer support via live chat if you encounter any issues.